The Challenge: Enhancing Product Information for a Competitive Edge

A leading Australian plumbing supplies retailer with 300 stores nationwide, recognized the need to enhance their product information. In a highly competitive and technical industry, incomplete or outdated product details were eroding their reputation as industry experts. Both their website and internal sales teams lacked the comprehensive product attributes that customers needed to make informed decisions.

The Solution: A Centralized MDM Platform

With the help of Isnia Technologies and their Service Partner to implement a robust Master Data Management (MDM) platform. This solution aimed to centralize and enrich product information, creating a single source of truth for all product-related data.

Isnia Technologies played a crucial role in this project, focusing on:

• Infrastructure Design and Implementation: Ensuring a scalable and reliable foundation for the MDM platform.
• Core Data Model Development: Building a comprehensive data model to capture all relevant product attributes.
• Integrations: Developing seamless integrations between MDM solution and customer’s existing ERP system (JDE) and websites.
• Workflows and Data Governance: Implementing workflows to streamline data management processes and ensure data quality.
• Supplier Portal: Creating a portal for external suppliers to contribute to product enrichment.
• Data Migration: Migrating existing product data from JDE into MDM solution.
• Testing and Go-Live Support: Ensuring a smooth transition to the new MDM system.

Key Benefits:

• 360-Degree Product Information: A centralized repository for all product data, accessible through a user-friendly web UI.
• Enhanced Product Enrichment: Improved product descriptions, specifications, and attributes for better customer experiences.
• Automated Workflows: Streamlined data management processes and improved data quality.
• Data Quality Dashboards: Provided real-time visibility into data issues for proactive resolution.

The Result: A Stronger Foundation for Growth

With the new MDM platform in place, customer is now equipped with accurate, comprehensive, and up-to-date product information. This empowers their sales teams, enhances their website content, and strengthens their position as industry leaders.

Technology Stack:

• MDM Solution
• Azure Service Bus
• JDE (ERP System)

Are you ready to elevate your product information and gain a competitive edge? Contact Isnia Technologies today to learn more about our MDM and data integration solutions.