The Challenge: Data Silos Hinder Australia’s Retail Giant

A leading Australian retailer with over 1,800 stores and millions of weekly customers, faced a significant data challenge. Their product information was scattered across nine different systems, creating inconsistencies, inaccuracies, and reporting difficulties. This lack of a single source of truth hindered decision-making and operational efficiency.

The Solution: A Unified Product Information Management (PIM) System

Isnia Technologies partnered with Coles to implement a comprehensive PIM solution using Master Data Management (MDM). This centralized platform consolidated product data from all source systems, creating a “golden record” for each product. By integrating with Azure Service Bus, Cosmos DB, ServiceNow, and GS1, the solution ensured seamless data flow and adherence to industry standards.

Key Benefits:

• 400K+ Golden Product Records: Eliminated duplicate and inconsistent product data.
• GS1-GSDN Compliance: Standardized product information for improved accuracy and interoperability.
• Reduced Chaos and Confusion: Streamlined operations across retail outlets, supermarkets, and liquor stores.
• Custom Reporting: Enabled faster bulk updates and data-driven decision-making.
• 360-Degree Product View: Provided a comprehensive, user-friendly interface for managing product information.
• Automated Workflows: Ensured data quality through automated validation and error reporting.

The Result: A Data-Driven Retail Transformation

With Isnia Tech’s PIM solution, Coles achieved a unified view of their product data, leading to:

• Improved operational efficiency
• Enhanced data accuracy and reporting
• Streamlined supplier collaboration
• Increased customer satisfaction

By embracing a data-driven approach, Coles is well-positioned to continue its success as a leading retailer in the Australian market.

Technology Stack:

• Microsoft Azure
• MDM Solution
• Cosmos DB
• ServiceNow
• GS1

Are you ready to transform your retail operations with a single source of product truth? Contact Isnia Technologies today to learn more about our MDM and PIM solutions.